Quality

At Community Systems our commitment to quality is wholehearted.  It spans the entire organisation and extends through everything we do.  In short, it is pivotal to what we do and how we do it – and means that every aspect is scrutinised, evaluated and where necessary improved, on a continuous basis.

To prove our commitment:

• We have a dedicated Quality Department headed by a Senior Manager that promotes all in house QA systems and procedures
• Our MI and Data Department supports all quality improvement through the collation and dissemination of live performance data
• Every Manager and staff member has individual and collective responsibility for delivering a quality service
• We also use outside monitoring bodies to judge how well we do what we do including:
• Ofsted
• Matrix
• DWP FAM
• Awarding bodies (incl City and Guilds)
• AND we ask our customers – ALL OF THEM – Funding bodies, employers, partners, our own staff, and our learners both on-programme and after they leave to tell us what we do well, what needs improving and how best to do it
• What is more….. We LISTEN to what they say AND react to it
• We are committed to continuous improvement, to sharing good practice and to spearheading excellence.

Surveys and Feedback

We rely on commercial and in-house databases (YETI) to evaluate performance in statistical terms but underpin this with a thorough programme of on-going surveys and quality forums through which we continuously monitor what we do and how well we do it.

Our surveys routinely include:

• Funding bodies
• The Skills Funding Agency (formally LSC)
• DWP and Job Centre Plus
• Local Authorities & Councils
• Commercial Companies for whom we run training provision
• Partner organisations
• Delivery partners
• Referral partners
• Support Agencies
• Employers
• Companies who work with us to provide job and placement opportunities for our learner
• Employers whom we work with on Train to Gain
• Learners
• Post Induction, Mid Course and End of Programme evaluation questionnaires
• Learner forums
• EO forums
• Health & Safety forums
• Suggestions & Issues boxes in each delivery centre
• Staff
• Annual staff reviews include 360° appraisals
• Bi-annual staff survey